Member Services Representative Part Time

Planet Fitness - The Core Group; Maynard (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through outstanding customer service. In this role, you will be the first point of contact for members and guests, ensuring a welcoming atmosphere. Your responsibilities will include greeting members, managing front desk operations, and addressing inquiries with professionalism and care. This position offers a fantastic opportunity to be part of a vibrant community focused on health and fitness, where your contributions will help create a positive environment for all members. Join a team committed to excellence and make a difference in people's lives every day.

Qualifications

• Strong customer service skills to enhance member experience.
• Ability to handle front desk activities efficiently.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and tours.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and