Member Services Representative

Crunch Fitness; Lynn (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant and dynamic team as a Member Services Representative at a leading fitness club. This role is essential for ensuring smooth operations at the front desk while providing exceptional customer service to all members and guests. You'll engage with patrons daily, facilitating their needs and promoting club services, all while maintaining a welcoming environment. If you have a passion for fitness and a knack for sales, this opportunity allows you to thrive in a supportive atmosphere where your contributions directly impact member satisfaction. Embrace the chance to grow within a forward-thinking fitness community!

Benefits

Employee discounts

Qualifications

• Strong customer service skills and ability to handle member requests.
• Sales experience and ability to promote club services effectively.

Responsibilities

• Greet members and guests, ensuring a welcoming atmosphere.
• Facilitate membership sales and check-ins according to procedures.
• Maintain a clean workspace and assist with various club projects.

Skills

Customer Service

Sales Skills

Communication

Organizational Skills

Education

High School Diploma

Tools

Club Software

Job description

Position Title:

Member Services Representative

Reports To:

General Manager

Classification:

Part-Time, Non-Exempt

Job Summary:

Our MSRs help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Essential Job Responsibilities:

1. Membership Sales.
2. Greet all members and guests with a smile and wish them well as they exit the club.
3. Check in all members and guests in accordance with company procedures.
4. Facilitate any messages on club software at member check-in.
5. Answer phones in a courteous, helpful, professional manner.
6. Communicate special events to members and guests.
7. Maintain an atmosphere which makes members feel welcome.
8. Facilitate all member requests or forward to a manager.
9. Maintain a professional disposition at all times.
10. Sell retail products.
11. Schedule member services, tanning, hydro-massage, etc.
12. Facilitate payment of member services in accordance with company procedures.
13. Know club facility, services, and schedules.
14. Maintain a clean and organized work area.
15. Assist in all projects as delegated by club management.
16. Follow all policies and procedures in the Employee Handbook.
17. Opening and closing duties.
18. Attend any employee training meetings.

Please note: This job description was designed as a summary of the typical function of the job and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned, may be part of the job.

Benefits:

• Employee discounts