Member Service Representative - Garrettsville YMCA

Cleveland YMCA; Friendly (MD); On-site; USD 30,000 - 40,000; Part time

Job summary

An established community organization is seeking dedicated Member Service Representatives to enhance member satisfaction and retention. In this part-time role, you will engage with members through phone and in-person interactions, handle administrative tasks like enrollment and payment processing, and maintain a welcoming environment at the front desk. This position offers a unique opportunity to contribute to a mission-driven organization committed to building healthy communities. Join a team that values collaboration and personal growth, and enjoy perks like a free YMCA membership and employee discounts.

Benefits

Free YMCA membership

Employee discounts at local businesses

Comprehensive Benefits Plan

Paid vacation

Qualifications

• Friendly and outgoing personality with strong communication skills.
• Ability to perform multiple tasks successfully in diverse situations.

Responsibilities

• Process payments and maintain a balanced cash drawer.
• Complete accurate data entry and maintain records on new members.
• Greet members and visitors according to YMCA guidelines.

Skills

Organizational Skills

Communication Skills

Customer Service

Computer Skills

Education

High School Diploma or GED

Job description

Job Description

Posted Friday, May 9, 2025 at 4:00 AM

At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe, and healthy programs and services in our community.

Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interactions with members and YMCA staff, administrative activities such as member and program enrollment, record keeping, and payment processing.

Occasional evening and weekend availability is required.

This is a Part-Time position.

Job Responsibilities:

1. Process payments and maintain a balanced cash drawer and receipting according to procedures.
2. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working hours.
3. Apply working knowledge of the membership system to job responsibilities: data entry, maintenance, reporting, etc.
4. Complete accurate data entry and maintain records on new members, renewals, program participants, and guests.
5. Ensure maintenance of all member resource information at the front desk.
6. Keep the front desk and lobby area neat, clean, and professional.
7. Greet members and visitors according to YMCA guidelines.

Qualifications:

• High School Diploma or GED preferred.
• Organized and able to follow directions.
• Friendly, outgoing personality.
• Ability to perform multiple tasks successfully in diverse situations.
• Computer and keyboarding experience.
• Strong communication skills and phone etiquette.

About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families, and strong communities. We offer an exceptional package that includes:

• A free membership to your local YMCA and discounts on YMCA programs, including childcare (note: part-time positions do not receive childcare discounts).
• Additional employee discounts at many local businesses.
• Comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement (8% contribution by YMCA), and paid vacation.