Member Services Rep Part Time Weekend Evening

First National Bankers Bank; Monaca (Beaver County); On-site; USD 25,000 - 35,000; Part time

Job summary

An innovative fitness organization is seeking a dedicated Member Services Representative to enhance the member experience during weekend evenings. In this part-time role, you will be the friendly face of the gym, ensuring that every member feels welcomed and valued. Your responsibilities will include providing outstanding customer service, maintaining a clean and inviting environment, and assisting with membership processes. This is a fantastic opportunity to work in a dynamic team, contribute to a healthier community, and enjoy perks like medical benefits and a free gym membership. If you are enthusiastic about fitness and customer service, we want to hear from you!

Benefits

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings Plans

Flexible Spending Accounts

STD, LTD, Term Life Insurance

Qualifications

• Exceptional customer service skills with a positive attitude.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide exceptional customer service and greet members warmly.
• Maintain cleanliness of the front desk and lobby areas.
• Assist with beverage and merchandise purchases.

Skills

Customer Service Skills

Bilingual (English/Spanish)

CPR/AED Certification

Punctuality and Reliability

Education

High School Diploma/GED

Tools

Point of Sale (POS) System

Job description

Join to apply for the Member Services Rep Part Time Weekend Evening role at First National Bankers Bank.

Position: Member Services Rep - Part Time - Weekend/Evening

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!

Some of your responsibilities will include:

1. Customer Service/Front Desk Activities:

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS system to assist with new membership cards, change of address, and billing or payment questions.

Club Cleanliness and Maintenance:

• Keep the front desk area and lobby clean and orderly.
• Perform regular facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
• Clean all exercise equipment and tanning beds regularly.
• Maintain restroom and wet area cleanliness and stock supplies.

Qualifications & Requirements:

• Applicants for overnight positions must submit to a 7-year criminal background check within the first week of hire. Continued employment depends on satisfactory results.
• Exceptional customer service skills; ability to interact positively and professionally with members and co-workers, exceeding expectations.
• Prior customer service experience preferred.
• Must be 18 years of age or older.
• High School diploma/GED required.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are essential.
• Obtain and maintain CPR/AED Certification as required by the company and maintain the physical ability to perform CPR/AED in emergencies.

Physical Demands/Requirements:

• Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
• Occasionally lift, carry, push, or pull up to 50 lbs.
• Talk continuously in person or on the phone during shifts.
• Maintain the ability to administer CPR in emergencies.
• See within normal visual range with or without correction.
• Hear within normal audio range with or without correction.

Why join Planet Fitness?

• Contribute to changing people's lives daily by helping create a healthier planet.
• Work alongside talented, dynamic professionals.

Additional benefits include:

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Flexible Spending Accounts
• STD, LTD, Term Life Insurance, and other benefits

Note: We participate in E-Verify for all Utah locations. Employees at franchise locations are employed by the franchisee, not PFHQ, which does not control employment matters for franchisees.