Member Services Representative Part Time

Planet Fitness; Hopkinsville (KY); On-site; USD 30,000 - 36,000; Full time

Job summary

Une opportunité s'offre à vous en tant que membre des services représentant chez Planet Fitness, où vous jouerez un rôle clé dans l'engagement des membres grâce à un service à la clientèle exceptionnel. Le poste implique de nombreuses responsabilités, y compris la gestion de l'accueil, la réponse aux questions des membres et la création d'une atmosphère amicale pour tous les visiteurs. Si vous avez une passion pour la santé et le fitness et que vous excellez dans le service à la clientèle, ce poste est fait pour vous.

Benefits

401(k)

Adhésion à tarif réduit

Formation et développement

Qualifications

• Passion pour le fitness et la santé.
• Attitude positive et ponctualité.
• Capacité exceptionnelle à interagir positivement avec les membres.

Responsibilities

• Accueillir les membres et fournir un service à la clientèle exceptionnel.
• Gérer les activités au front desk, comme l'inscription de nouveaux membres.
• Répondre aux questions et préoccupations des membres rapidement.

Skills

Service à la clientèle

Compétence informatique de base

Écoute active

Résolution de problèmes

Education

Diplôme de secondaire ou équivalent (GED)

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and management in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)