Member Services Representative

Fitness Ventures, LLC (Crunch Fitness); Clarksville (TN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in the fitness sector is looking for a Member Services Representative to be the welcoming face of their Clarksville location. This part-time role is vital in creating a fun and supportive atmosphere for members, handling inquiries, and ensuring a seamless check-in process. The ideal candidate will possess exceptional customer service skills, a friendly demeanor, and the ability to communicate effectively with diverse individuals. Join a company dedicated to providing a warm environment and excellent amenities, and be part of a team that values inclusivity and diversity in the workplace.

Qualifications

• Must have valid Child/Infant CPR Certification.
• Experience working with children is preferred.

Responsibilities

• Greet members and guests with a smile and assist with inquiries.
• Maintain a clean work area and facilitate member requests.

Skills

Customer Service

Communication Skills

Sales Skills

Organizational Skills

Education

High School Diploma or GED

Tools

Club Software

Job description

The Member Services Representative (MSR) is the first and last interaction our members have at our facilities, making them the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.

Expectations

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in a courteous, helpful, and professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere that makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Always maintain a professional disposition.
• Sell retail products.
• Schedule member services: tanning, hydro-massage, etc.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Team Member Handbook.

Requirements

• Obtain or maintain a valid Child/Infant CPR Certification.
• Experience working with children.
• Certifications, as local/state laws require.

Physical Requirements

• Lift 10 lbs. on occasion.
• Stand, bend, and squat with frequency.
• Climb and hang decorations when needed.

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED).
• To be eligible for employment at Fitness Ventures LLC, applicants must be at least 18 years of age.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements.

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Position Type: Part-Time
Location: Clarksville 14

About the Organization: Fitness Ventures LLC is a development company, owning CRUNCH Fitness franchise locations and territories throughout the United States that are hugely successful and provide the communities they serve with all of the amenities of a much more expensive club and a warm friendly environment that is hard to find in the majority of fitness clubs in North America.

This position is currently accepting applications.