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Member Services Representative Part Time

Planet Fitness

Clarksville (TN)

On-site

USD 25,000 - 35,000

Full time

12 days ago

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Job summary

Ein innovatives Fitnessunternehmen sucht einen engagierten Mitgliederservice-Mitarbeiter, der eine positive Erfahrung für die Mitglieder schafft. In dieser Rolle sind Sie für den Empfang der Mitglieder und Gäste verantwortlich und bieten erstklassigen Kundenservice. Sie werden Anrufe entgegennehmen, Mitglieder einchecken und neue Mitglieder anmelden. Mit einer Leidenschaft für Fitness und einem positiven Auftreten werden Sie Teil eines dynamischen Teams, das sich der Förderung eines gesunden Lebensstils verschrieben hat. Wenn Sie eine freundliche und hilfsbereite Person sind, die gerne in einem aktiven Umfeld arbeitet, ist dies die perfekte Gelegenheit für Sie.

Benefits

401(k)
401(k) Matching
Leistungsabhängiger Bonus
Mitarbeiterrabatte
Flexible Arbeitszeiten
Aufstiegsmöglichkeiten
Schulungs- und Entwicklungsmöglichkeiten
Wellness-Ressourcen

Qualifications

  • Erfahrung im Kundenservice bevorzugt.
  • Grundlegende Computerkenntnisse erforderlich.

Responsibilities

  • Begrüßen von Mitgliedern und Gästen mit außergewöhnlichem Kundenservice.
  • Verwaltung aller Front-Desk-Aktivitäten und Beantwortung von Anrufen.

Skills

Kundenservice
Computerkenntnisse
Empathie
Problemlösungsfähigkeiten
Zuverlässigkeit

Education

High School Diplom/GED

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
  • Wellness resources
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 16 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking with members and management in person or on the phone during shift.
  • Must be able to occasionally lift up to 75 lbs.
  • Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
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