Member Services Representative Part Time M-F 4pm-10pm

Planet Fitness - NJ/MA One World Fitness; Westmont (NJ); On-site; USD 16,531 - 20,664; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness in Westmont, NJ is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet members, handle front desk duties, check in members, assist with new sign-ups and tours, update member accounts, answer questions, and help keep the club clean and welcoming.

Qualifications

• Experience in customer-facing roles preferred.
• Basic computer skills and familiarity with point-of-sale systems.
• Excellent communication and interpersonal skills.
• Positive, upbeat attitude and reliability.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities: answer phones, assist callers with questions.
• Check members into the system and assist with new member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts and respond to questions promptly.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Strong communication

Punctuality

Empathy

Diplomacy

Active listening

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.