Member Services Representative 3PM 9PM

Planet Fitness - CCMO; Sterling (VA); On-site; USD 16,531 - 22,041; Full time

Job summary

Planet Fitness - CCMO is seeking a Member Services Representative to create a positive member experience by delivering outstanding customer service to members, prospective members, and guests.

The role covers greeting visitors, handling front desk duties, sign-ups, tours, account updates, and timely responses to inquiries while maintaining a clean club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Excellent customer service with members and staff.
• Strong listening and problem-solving skills.
• Diplomacy in interactions and professional language.
• HS diploma or GED required.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests with excellent service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.
• Give tours to prospective members.
• Update member accounts when needed.
• Respond to questions and concerns promptly and escalate as needed.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.