Member Services Representative P/T

Planet Fitness; Orange Park (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service for members, prospective members, and guests.

Responsibilities include greeting and assisting at the front desk, answering calls, signing up new members, guiding tours, updating accounts, and keeping the club tidy. A friendly, reliable attitude and basic computer skills are required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Strong customer service and interpersonal skills.
• Good listening and problem-solving abilities.
• Diplomacy in all interactions and professional language.
• High School diploma or GED.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests and provide exceptional service.
• Handle front desk activities: answer phones, check members in, assist with tours and sign-ups.
• Update member accounts as needed.
• Respond to member questions and concerns promptly and professionally; escalate to management when needed.
• Maintain club cleanliness and overall appearance.

Skills

Customer service

Communication

Teamwork

Education

High School diploma/GED

Tools

Basic computer skills

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.