Overnight Member Services Representative

Planet Fitness; Meridian Charter Township (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness company is seeking an Overnight Member Services Representative to enhance member experience through exceptional customer service. Responsibilities include greeting members, handling front desk activities, and ensuring club cleanliness. Ideal candidates will possess a passion for fitness, strong communication skills, and a positive attitude.

Qualifications

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and maintain club cleanliness.
• Close the shift and prepare bank deposit.

Skills

Customer service

Communication

Problem-solving

Education

High School diploma or GED

Job description

Overnight Member Services Representative

Join to apply for the Overnight Member Services Representative role at Planet Fitness.

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift and creating an accurate bank deposit.

Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including answering phones, checking members in, signing up new members, taking tours, and updating accounts.
3. Respond to member questions and concerns professionally and escalate as needed.
4. Maintain cleanliness of the club.
5. Close the shift and prepare the bank deposit for the next day.

Qualifications

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Positive attitude, punctuality, and reliability.
• Excellent communication and problem-solving skills.
• High School diploma or GED.
• Must be 18 or older.

Physical Demands

• Standing and walking during shift.
• Talking in person and on the phone.
• Ability to work overnight shifts.
• Occasionally lift up to 50 lbs.