Member Services Representative

Planet Fitness; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness company is seeking a Member Services Representative to create a positive member experience through exceptional customer service. This role involves greeting members, managing front desk activities, and maintaining club cleanliness. Ideal candidates will have a passion for fitness, strong interpersonal skills, and a customer service background.

Benefits

Free Black Card gym membership

Flexible shifts: day, evening, or overnight

Career growth opportunities

Discounts on merchandise, movie tickets, theme parks, hotels, and attractions

Benefits including medical, 401k, and supplemental insurance

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-in and tours.
• Maintain cleanliness of the club and equipment.

Skills

Customer service skills

Listening skills

Problem-solving abilities

Upbeat and positive attitude

Punctuality

Reliability

Education

High School diploma/GED

Job description

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Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
3. Handle all front desk activities including:
   1. Answer phones in a friendly manner and assist callers with questions.
   2. Check members into the system.
   3. Assist with new member sign-up.
   4. Take prospective members on tours.
   5. Facilitate updates to member accounts.
4. Assist in maintaining the neatness and cleanliness of the club, including:
   1. Cleaning and sanitizing all exercise equipment and spa amenities.
   2. Ensuring restrooms are clean, stocked, and clutter-free.
   3. Performing a walk-through to address safety and cleanliness concerns.

Qualifications/Requirements

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers.
• Strong listening skills, empathy, and problem-solving abilities.
• Diplomacy and proper behavior and language in all interactions.
• High School diploma/GED preferred.

Physical Demands

• Standing and walking continually during shifts.
• Talking in person or on the phone frequently.
• Occasionally lifting up to 50 lbs.
• Encountering chemicals during shifts.
• Moving and positioning oneself in various ways to accomplish tasks.

Why Join Planet Fitness?

Philosophy

We provide a diverse, Judgement Free Zone where anyone can feel comfortable and build a lasting, active lifestyle. Our environment is safe, energetic, and welcoming, focusing on general fitness rather than bodybuilding or powerlifting.

Mission Statement

We aim to expand the Planet Fitness brand, improve the lives of our team members through fulfilling careers, and deliver the Judgement Free experience to our members. We believe in passionate work and fearless approaches, with unlimited potential.

Benefits

• Free Black Card gym membership.
• Flexible shifts: day, evening, or overnight.
• Career growth opportunities.
• Discounts on merchandise, movie tickets, theme parks, hotels, and attractions.
• Benefits including medical, 401k, and supplemental insurance.

Note: Employees at franchise locations are employed by the franchisee, not PFHQ, which does not control employment matters or conditions.