Member Services Representative

Crunch, LLC; Barre (VT); Hybrid; USD 26,000 - 36,000; Full time

Job summary

Crunch, LLC is seeking a friendly front desk associate to support club members and guests. You will greet arrivals, check in members, and communicate events and services.

Responsibilities include processing payments, selling retail, scheduling tanning and member services, answering phones, and maintaining a welcoming atmosphere. You will follow procedures and participate in trainings.

Qualifications

• Fluent in English required.
• Proficient reading and writing skills required.
• Computer skills expected for club software and payments.

Responsibilities

• Membership Sales
• Greet all members and guests with a smile at check-in
• Check in members and guests per procedures
• Facilitate messages on club software at check-in
• Answer phones in courteous, professional manner
• Communicate special events to members and guests
• Maintain welcoming atmosphere for members
• Process member service payments
• Schedule member services (e.g., tanning)
• Know club facilities, services, and schedules
• Maintain a clean, organized work area
• Follow Employee Handbook policies and procedures
• Open and close club duties
• Assist in projects as directed by management
• Sell retail products
• Facilitate all member requests or escalate to a manager

Skills

Fluent English

Reading & Writing

Computer Skills

Strong customer service

Job description

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings