Member Services Representative (Overnight)

Flynn Systems Corporation; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Flynn Systems Corporation is seeking a Member Services Representative to enhance the customer experience at Planet Fitness. Responsibilities include providing top-notch customer service, managing member inquiries, and maintaining a welcoming atmosphere. Ideal candidates will possess strong communication skills and a commitment to exceed member expectations.

Qualifications

• Customer service experience preferred.
• High school diploma/GED is required.
• Basic computer proficiency required.

Responsibilities

• Greet members and guests, ensuring exceptional service.
• Assist callers with their questions.
• Maintain cleanliness of the front desk and lobby.

Skills

Customer Service

Basic Computer Proficiency

Punctuality

Reliability

Professional Interaction

Education

High School Diploma or GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a tour to prospective members!
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns professionally and promptly
• Conduct beverage or merchandise purchases on the point of sale system
• Utilize POS system for new memberships, address changes, and billing questions
• Maintain a clean and orderly front desk area and lobby
• Perform regular cleaning and upkeep of the facility, including equipment, towels, and restrooms

Physical Demands

• Standing and walking throughout the shift
• Talking in person or on the phone during the shift
• Ability to lift up to 75 lbs
• Occasional exposure to cleaning chemicals

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Flynn Fitness Group LLC

Planet Fitness is known for its low prices, the Lunk Alarm, and our Judgement Free Zone philosophy, which allows members to relax, get in shape, and have fun without the hard-core attitude of many gyms.

Planet Fitness operates as a franchise, with locations in Massachusetts and Georgia managed by Flynn Fitness Group. Our core values include: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication between members and staff, fostering maximum accountability.