Member Services Representative (Overnight)

Planet Fitness; Hingham, Santa Rosa (MA, CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading health club brand is seeking a Member Services Representative to ensure an exceptional member experience. The role involves greeting members, answering inquiries, and maintaining a clean environment. Ideal candidates will have customer service experience and a high school diploma, contributing to a fun and welcoming atmosphere.

Qualifications

• Customer service experience preferred.
• High school diploma or GED required.
• Basic computer proficiency with accuracy.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers.
• Maintain cleanliness of front desk and lobby.

Skills

Customer Service

Basic Computer Proficiency

Punctuality

Reliability

Interpersonal Skills

Education

High School Diploma or GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team!

As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with questions
• Check members in or give tours to prospective members
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns professionally and promptly
• Conduct beverage or merchandise purchases using the point of sale system
• Assist with new membership cards, address changes, and billing questions via POS system
• Keep the front desk area and lobby clean and organized
• Perform facility cleaning and upkeep: mopping spills, trash removal, cleaning windows/mirrors, re-racking weights
• Clean exercise equipment and tanning beds regularly
• Maintain restroom and wet area cleanliness and stock supplies

Physical Demands

• Stand and walk continually during shift
• Talk in person or on the phone throughout the shift
• Lift up to 75 lbs occasionally
• Encounter toxic chemicals occasionally

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

About Flynn Fitness Group LLC

As the most innovative health club brand in the US, Planet Fitness is known for low prices, our Lunk Alarm, and our Judgement Free Zone philosophy, which allows members to relax, get in shape, and have fun without the hard-core attitude typical of many gyms.

Planet Fitness franchisees, including Flynn Fitness Group, operate independently in Massachusetts and Georgia. We uphold our core values: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness Mission Statement

Our family thrives on providing a passionate, fun environment with open communication between members and staff, fostering maximum accountability.