Member Services Representative - Opener

YMC; Dallas (TX); On-site; USD 19,000 - 22,000; Part time

Job summary

YMCA is seeking a Member Service Representative to open our branch, greet members, and create a welcoming atmosphere. You will promote memberships, give tours, scan cards, and support teamwork while delivering excellent customer service.

The role emphasizes early morning hours (5:30am–11am) with potential weekend shifts, Light cleaning, and a chance to grow into coaching or supervisory responsibilities within a community-focused organization.

Qualifications

• > High school diploma or GED required.
• > Able to learn new programs quickly.
• > Must be able to stand for long periods.
• > Strong customer service and communication skills.
• > Bilingual helpful but not required.

Responsibilities

• > Promote and sell memberships and services.
• > Learn to give quality tours.
• > Scan member cards and greet by name.
• > Build relationships and retain members.
• > Answer member questions promptly and professionally.
• > Attend paid trainings and meetings and learn new skills.
• > Work with a team to make a lasting difference in your community.
• > Light cleaning and related tasks.

Skills

Customer service

Communication

Teamwork

Sales

Tours

Greeting by name

Microsoft Suite

Web navigation

Bilingual helpful

Education

High school diploma or GED

Tools

Microsoft Suite

Job description

• Base Pay $14.50 / Hour
• Job Category PART TIME
• Employee Type Regular Part Time
• Required Degree NONE
• Manage Others No

Contact information

Description

We are looking for someone that wakes up ready to go to help us open our branch so our members feel valued and welcome.

At the Y, strengthening community is our cause. We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. Imagine going to work knowing that what you do each day positively influences the lives of people in your community.

Member Service Representatives will do the following:

• Able to work early morning hours
• Promote and sell memberships and services
• Learn to give quality tours according to the goals and interests of our members
• Scan member cards and greet by name
• Build relationships and retain members
• Answer member questions in a prompt, professional, and friendly manner
• Attend paid trainings and meetings and learn new skills
• Work with a team to make a lasting difference in your community
• Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
• Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch
• Dedicated to helping others
• Provide positive outlook and experiences
• Friendly and team oriented
• Adaptable to changing situations
• Ability to manage multiple priorities
• Must be able to stand for long periods of time
• Professional customer service and communication skills
• Responsible for quality and accuracy
• Ability to learn new programs quickly
• Proficient with Microsoft Suite and web navigation
• Creative and innovative
• High school diploma or GED
• Bilingual helpful, but not required

Requirements

Must be able to work 5:30am - 11am and some weekends for a Minimum 4 days a week.

Additional Information

• EEO The YMCA provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status
• Risk Management Risk management and Child Abuse Prevention is the responsibility of all staff and volunteers