Member Services Representative Full Time Palm Harbor

Planet Fitness; Palm Harbor (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free Black Card Membership

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness is seeking a Member Services Representative in Palm Harbor, Florida. This role focuses on delivering exceptional customer service and creating a positive member experience. Responsibilities include greeting guests, managing member accounts, conducting tours, and responding to inquiries. Ideal candidates should have a strong customer service background, basic computer skills, and a passion for fitness. A High School diploma or GED is required, and candidates must be at least 18 years old.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills.
• Strong listener with problem-solving ability.
• Diplomatic in interactions.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Answer phone calls and assist with questions.
• Check members into the system.
• Help with new member sign-up.
• Give tours to prospective members.
• Update member accounts as needed.
• Respond promptly to member inquiries.
• Assist in maintaining club cleanliness.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Exceptional customer service skills

Strong listening skills

Education

High School diploma/GED equivalent

Job description

Benefits

• Free Black Card Membership
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.