Member Services Representative Full Time

Planet Fitness - Glow Brands; Evansville (IN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Advancement

Health insurance

Life Insurance & Disability

PTO & holidays

Flexible scheduling

401(k) with match

Daily pay

Employee discounts

Professional development

Casual dress code

Free gym access

Free tanning

Wellness spa services

Wellness reimbursements

Exclusive discounts

Job summary

Planet Fitness is looking for a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

Responsibilities include greeting and assisting at the front desk, processing sign-ups, touring prospective members, updating accounts, answering questions, and maintaining a clean club. The role requires 5 days per week with a 40–45 hour schedule depending on status.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Excellent communication and problem-solving skills.
• Diplomacy in interactions with members and coworkers.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and assist with sign-ups.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to questions and concerns promptly and professionally; escalate when needed.
• Maintain club cleanliness and appearance.
• Work five days per week, about 40–45 hours depending on status.

Skills

Customer service

Communication

Computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

Education

High School diploma / GED

Job description

Benefits

• Training & development
• Wellness resources
• Employee discounts

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to [e-mail]. NOTE: This email is for accommodation requests ONLY. Any other inquires will not receive a response.

Top Benefits and Perks

• Opportunity for Advancement
• Health Insurance options (Medical, Dental, Vision)
• Life Insurance & Disability Coverage options
• Paid Time Off (PTO) & 7 Paid Holidays off per year
• Flexible Scheduling
• 401(k) with Company Match
• Daily Pay Options
• Employee Discounts on Products and Services
• Professional Development & Training
• Casual Dress Code & Free Work Shirt options yearly.
• Free Gym Access
• Free Tanning
• Free Wellness Spa Services
• Employee Wellness Programs w/yearly $125 reimbursement option
• Exclusive Discounts at Outside Retailers

Job Description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and managers in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
• Ability to work independently and alone during shifts as business needs require.