Member Services Representative Part Time

Planet Fitness - Glow Brands; Ashland (KY); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts

Exclusive Discounts at Retailers

Free Work Shirt yearly

Job summary

Planet Fitness - Glow Brands is hiring a Member Services Representative in Ashland, Kentucky. This role focuses on creating a positive member experience through excellent customer service. The representative will greet members, check them in, answer calls, and assist with new member sign-ups.

Qualifications include a strong customer service background, basic computer skills, and a passion for fitness. The position ensures a friendly atmosphere while maintaining the club's cleanliness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 16 years of age or older.
• Punctuality and reliability are a must.
• Strong listener with the ability to empathize.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and answer phones.
• Check members into the system and assist new sign-ups.
• Respond to member questions and concerns professionally.
• Maintain club cleanliness.

Skills

Customer service

Problem solving

Computer proficiency

Communication

Reliability

Listening skills

Education

High School diploma/GED

Job description

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to [e-mail]. NOTE: This email is for accommodation requests ONLY. Any other inquires will not receive a response.

Top Benefits and Perks

• Flexible Work Schedule
• Casual Dress Code
• Free Gym Access
• Free Tanning
• Free Wellness Spa Services
• 401(k) with Company Match
• Daily Pay Options
• Opportunity for Advancement
• Employee Discounts on Products and Services
• Exclusive Discounts at Outside Retailers
• Free Work Shirt options yearly.

Job Description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and management in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
• Ability to work independently and alone during shifts as business needs require.

Applicant Statement:

I understand that the employer is an equal opportunity employer and as such does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by local, state or federal law.