Member Services Representative Full Time

Planet Fitness - NJ/MA One World Fitness; Colorado; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness organization seeks a Member Services Representative to enhance the member experience through exceptional customer service. The role involves greeting members, managing front desk activities, and responding to inquiries. Ideal candidates possess a customer service background, a passion for fitness, and strong communication skills. The position requires standing and walking during shifts and lifting up to 50 lbs as needed. Join us in creating a welcoming atmosphere for all guests and members.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Punctuality and reliability is a must.
• Must be 18 years of age or older.

Responsibilities

• Greet members, providing exceptional customer service.
• Handle all front desk activities including answering phones.
• Check members into the system and sign-up new members.
• Respond to member questions and concerns in a timely manner.

Skills

Customer service background

Basic computer proficiency

Upbeat and positive attitude

Excellent communication skills

Strong listening skills

Job description

Future Opening: Member Services Representative Full Time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.