Member Service Representative

Planet Fitness - United FP Management, LLC; Harrison (OH); On-site; USD 27,000 - 35,000; Full time

Job summary

A fitness organization in Harrison, Ohio is seeking a Member Service Representative to enhance the member experience through exceptional service. Responsibilities include greeting guests, managing front desk activities, and maintaining the club's cleanliness. Candidates should have a strong customer service background, a passion for fitness, and excellent communication skills. This role is ideal for individuals who are punctual, reliable, and enjoy promoting a positive environment.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability are a must.

Responsibilities

• Greet members and guests with exceptional customer service.
• Handle all front desk related activities.
• Respond to member questions and concerns timely.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Diplomatic demeanor

Job description

Future Opening: Member Service Representative

As a Member Services Representative, you will create a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Responsibilities

• Greet members, prospective members, and guests with exceptional customer service.
• Handle all front desk related activities:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Process new member sign‑ups.
  • Tour prospective members through the club.
• Facilitate necessary updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding expectations.
• Strong listening skills with the ability to empathize and problem‑solve.
• Diplomatic demeanor in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasional lifting of up to 50 lbs.
• Occasional exposure to toxic chemicals during shift.

Equal Opportunity Employer Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.