Member Services Representative- Closer

Planet Fitness - Eclipse Fitness Group; Douglasville (GA); On-site; USD 24,000 - 36,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group in Douglasville, GA is seeking a friendly Member Services Representative to create a positive member experience with top-tier customer service at the front desk. You will greet members, handle front desk duties, assist with sign-ups, answer questions, and conduct club tours.

A passion for fitness and reliability is essential for success in this role. Reliability, a positive attitude, and strong communication help resolve member concerns while keeping the

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude and reliability.
• Excellent communication and problem-solving skills.
• Must be 18 years or older; HS diploma/GED required.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system; new member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns and escalate when needed.
• Maintain the club's cleanliness and appearance.

Skills

Customer service

Computer literacy

Positive attitude

Punctuality

Active listening

Empathy

Diplomacy

Communication skills

Education

High school diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.