Member Services Representative Afternoon 5pm-11pm

Planet Fitness - Eclipse Fitness Group; Mableton (GA); On-site; USD 26,000 - 35,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to create a positive member experience through superior customer service. You will greet members, handle front desk tasks, enroll new members, and welcome guests with tours.

Join a team that values upbeat attitudes, reliability, and clear communication. This role supports the club's daily operations and contributes to a welcoming fitness community.

Qualifications

• Customer service experience preferred.
• Basic computer skills and familiarity with front desk tasks.
• A passion for fitness and health is beneficial.
• Upbeat, positive, and reliable attitude.
• Punctual and dependable with strong interpersonal skills.
• Excellent communication and problem-solving abilities.
• Good listening and diplomacy in all interactions.

Responsibilities

• Greet members, guests and prospective members with friendly service.
• Handle front desk activities: answer phones, check-ins, sign-ups.
• Provide tours to prospective members and explain memberships.
• Assist updates to member accounts as needed.
• Address questions and concerns promptly and professionally.
• Help maintain cleanliness and neatness of the club.

Skills

Customer service

Computer basics

Fitness passion

Positive attitude

Punctuality

Communication

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.