Member Services Representative

Planet Fitness - The Core Group; Warren (RI); On-site; USD 10,000 - 60,000; Full time

Job summary

Une entreprise de fitness recherchant un représentant des services aux membres pour offrir un service à la clientèle exceptionnel. Le candidat idéal possédera une attitude positive, une passion pour la santé et le fitness, et une forte éthique de travail. Les responsabilités incluent l'accueil des membres, la gestion des nouveaux enregistrements, et la communication des préoccupations des membres, le tout dans une atmosphère accueillante.

Benefits

Adhésion gratuite après 90 jours d'emploi

Couverture médicale, dentaire et de vision

Temps de vacances payé

401k avec contribution de l'entreprise

Assurance pour animaux de compagnie et Aflac

Qualifications

• Expérience en service à la clientèle souhaitée.
• Compétences informatiques de base.
• Doit avoir au moins 18 ans.

Responsibilities

• Accueillir les membres et les invités tout en fournissant un excellent service à la clientèle.
• Gérer toutes les activités liées à l'accueil.
• Répondre aux questions des membres de manière professionnelle et rapide.

Skills

Service à la clientèle

Compétences d'écoute

Écoute active

Education

Diplôme de lycéen ou équivalent GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefit Basics

All staff will also receive a free Black Card membership after 90 days of employment

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.