Member Services Representative

Planet Fitness; Cleveland (OH); On-site; USD 28,000 - 46,000; Full time

Job summary

Une entreprise dynamique dans le secteur de la forme et du bien-être, Planet Fitness, recherche un représentant des services aux membres. Le rôle consiste à offrir un service client exceptionnel, à gérer les activités du bureau d'accueil, et à entretenir un environnement positif. Les candidats doivent être passionnés par la remise en forme, avoir une attitude positive et un diplôme de fin d'études secondaires. Des opportunités de croissance et de formation continue sont également offertes.

Benefits

Adhésion gratuite au club

Formation continue

Opportunités d'avancement

Mentorat

Assurance santé pour les employés à temps plein

Qualifications

• Expérience en service client préférée.
• Capacités de communication exceptionnelles.
• Maîtrise de l'informatique basique.

Responsibilities

• Accueillir les membres en offrant un service client exceptionnel.
• Gérer les activités du comptoir d'accueil.
• Répondre aux questions des membres de manière professionnelle.

Skills

Customer service

Problem solving

Communication

Education

High School diploma/GED equivalent

Job description

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Planet Fitness Careers

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
  
  
  

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance
  
  
  

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
  
  
  

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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