Member Services Representative

TEKsystems; Pensacola (FL); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Short/long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off / PTO

Job summary

TEKsystems is hiring Member Service Representatives for a Fortune 100 Financial Institution in Pensacola, FL. The role involves handling inquiries in a 24/7 call center, offering product information, and performing transactions across savings, checking, loans, and cards.

Candidates should have 2–3 years of customer service experience and strong communication skills. The position starts fully onsite for 6–8 weeks with training, then may transition to a hybrid schedule once internet requirements

Qualifications

• High School Diploma or GED required.
• 2-3 years of customer service experience.
• Ability to work in a fast-paced, high-volume call center.
• Professional written and verbal communication skills.
• Strong computer knowledge and data entry/typing skills.
• High speed internet (fiber optic or cable) required.

Responsibilities

• Respond to inquiries from members in a 24/7 call center.
• Provide information on products and services with active listening and engagement.
• Process transactions for Savings, checking, loans, credit cards and accounts.
• Advise members on suitable products and upsell where appropriate.
• Handle a daily call volume of 80-100+ calls.

Skills

Customer service

Communication

Typing / Data entry

Fast-paced environment

Internet / Tech proficiency

Education

High School Diploma or GED

Job description

TEKsystems is hiring Member Service Representatives to start with a Fortune 100 Financial Institution in the Pensacola area!

Job Description:

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation

• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service

• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts

• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction

• Handle a call volume of 80-100+ calls daily

Qualifications:

• High School Diploma/ GED required

• 2-3 years of recent customer service experience working directly with customers (call center, collections, banking)

• Ability to work in a fast-pace high-volume call center environment

• Professional written and verbal communication skills

• Strong computer knowledge and data entry/typing skills

• High speed internet (fiber optic or cable service, T Mobile is not compatible)

Schedule:

Training : Monday - Friday, 3:00pm - 11:30pm (FULLY ONSITE for the first 6-8 weeks)

Shifts available after training: Monday-Saturday OR Sunday-Friday (Will have one weekend day off and one rotating off day during the week), 2:00pm - 11:30pm, 3:00pm - 12:30am, 5:00pm - 2:30am

• Must have a 9.5 hour window of flexibility to be able to work

• Schedules are provided two weeks in advance

• Opportunity to work hybrid after training if internet requirements are met

  Pay Rate: $19.75/hour

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $19.75 - $19.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.