Member Financial Solutions

TEKsystems; Pensacola (FL); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

PTO/Vacation/Sick Leave

Job summary

TEKsystems is seeking a Hybrid Collections Counselor in Pensacola to support customers facing early-stage financial challenges. You will handle calls, provide guidance, and work in a fast-paced environment.

Role involves outbound/inbound calls, an auto-dialer, and helping customers with loan and credit card accounts. Training aligns with a Monday–Friday schedule; post-training hours may vary within CST.

Qualifications

• Strong customer service mindset
• Comfortable speaking on the phone all day
• Able to work in a fast-paced, high-volume environment

Responsibilities

• Manage inbound and outbound customer calls in a call center
• Work within an auto-dialer system
• Handle early-stage collections (130+ days past due)
• Average 80–120+ calls per day
• Provide financial guidance and solutions to customers
• Support consumer loan and credit card accounts

Skills

Customer-focused

Phone communication

High-volume calls

Goal-oriented

Reliable

Job description

TEKsystems is actively hiring for a Hybrid Collections Counselor opportunity to start with a Fortune 100 Financial Institution in Pensacola!

Position: Member Financial Solutions Specialist (Early-Stage collections counselor)

Why This Role Stands Out

• Hybrid Schedule 3 days onsite-2 from home
• Fortune 100 Experience Build your career with a top-tier financial institution
• High-Volume Hiring Fast interview and hiring process
• Consistent Schedule & Stability

Job Overview

• In this role, you will support customers by helping them navigate early-stage financial challenges while providing excellent service.

Key responsibilities include:

• Managing both inbound and outbound customer calls in a call center environment
• Working within an auto-dialer system
• Handling early-stage collections (130 days past due)
• Averaging 80120+ calls per day
• Providing financial guidance and solutions to customers
• Supporting consumer loan and credit card accounts Schedule Training: Monday - Friday, 7:00am - 3:30pm CST

Post-Training: Monday Saturday (5-day workweek), 11:30 AM 8:00 PM CST

Were looking for individuals who are:

• Customer-focused and comfortable speaking on the phone throughout the day
• Motivated, reliable, and goal-oriented
• Interested in building a career in financial services or customer operations
• Able to work in a fast-paced, high-volume environment

Job Type & Location

This is a Contract position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Pensacola, FL.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

Workplace Type

This is a hybrid position in Pensacola,FL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.