Member Services Representative

Planet Fitness - Kennewick PF LLC; Pasco (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative in Pasco to create a positive member experience. The role requires excellent customer service, basic computer skills, and a passion for fitness. Join a fun-loving team dedicated to enhancing lives and fostering a welcoming atmosphere.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Must be 18 years or older.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and assist with member sign-ups.
• Maintain cleanliness of the club.

Skills

Customer service

Listening skills

Problem solving

Positive attitude

Communication

Job description

Member Services Representative Planet Fitness - Pasco

Member Services Representative

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a high level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
  • Answer phones in a friendly manner and assist callers with questions.
  • Check members into the system.
  • Assist with new member sign-ups.
  • Take prospective members on tours.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns professionally and escalate to management as needed.
• Assist in maintaining the cleanliness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Positive and upbeat attitude.
• Punctuality and reliability.
• Excellent customer service skills; ability to interact professionally with members and staff.
• Strong listening skills with empathy and problem-solving abilities.
• Diplomatic behavior and language skills.
• Must be 18 years or older.

Physical Demands

• Stand and walk continually during shifts.
• Talk frequently in person and on the phone.
• Occasionally lift up to 50 lbs.
• May encounter toxic chemicals occasionally.

At Planet Fitness, we aim to enhance people's lives with affordable, high-quality fitness experiences. We are a growing franchise with over 2,000 locations worldwide, dedicated to cultivating a Judgement Free Zone and making a positive impact. Join us if you want to make a difference in people's lives and be part of a motivated, fun-loving team.

Our mission is to inspire and motivate members, making them raving fans of our brand. If you're eager to contribute positively and enjoy helping others, we encourage you to apply and find your perfect fit with us.