Future Opening: Member Services Representative

Planet Fitness - Kennewick PF LLC; Pasco (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

Une entreprise de fitness en plein essor recherche un Représentant des Services aux Membres pour fournir une expérience positive aux membres et dépasser leurs attentes. Les responsabilités comprennent l'accueil des clients, la gestion des questions et la participation au maintien de la propreté du club, tout en promouvant un environnement accueillant et motivant.

Qualifications

• Expérience en service à la clientèle souhaitée.
• Compétences de base en informatique.
• Attitude positive et enthousiasme pour la santé.

Responsibilities

• Accueillir les membres et les personnes intéressées, offrant un service clientèle exceptionnel.
• Gérer toutes les activités liées au bureau d'accueil.
• Répondre aux questions des membres de manière professionnelle.

Skills

Service à la clientèle

Compétences d'écoute

Compétences en résolution de problèmes

Job description

Future Opening: Member Services Representative

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening skills with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasionally lift up to 50 lbs.
• Occasionally encounter toxic chemicals during shift.

Planet Fitness is committed to enhancing people's lives with high-quality, affordable fitness. We seek inspiring, motivated, and fun-loving team members to join our rapidly growing franchise. With over 2,000 locations across the US and internationally, there are many opportunities to make a difference in our Judgement Free Zone.

Our mission is to provide a tool for members to achieve their fitness goals in a motivating environment. If you want to make a positive impact on people's lives, join us and contribute to creating a welcoming, supportive community.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at franchise locations are employed by the franchisee, not PFHQ. Franchisees are responsible for compliance with all applicable laws and employment practices.

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Our customer service philosophy is to exceed member expectations and turn them into Raving Fans. We aim to create a positive experience that members appreciate and recognize in our team members.

Celebrating Our Team

Meet Brett, a Certified Trainer in Hampton Township, PA. Despite being diagnosed with MS, Brett continues to motivate and inspire others. He shares: “As I continue my job here at Planet Fitness, I look forward to training new members, changing lives, and showing everyone that no matter what, don’t ever quit on yourself.”