Member Services Representative M-F 2pm-10pm

Planet Fitness - NJ/MA One World Fitness; Moorestown Township (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness seeks a Member Services Representative to deliver a positive member experience with superior customer service at the front desk.

Greet members and guests, answer phones, check members in, sign up new members, and provide tours. Maintain accounts and respond to questions promptly with a professional, upbeat attitude. Must be 18+, have a high school diploma, and be reliable.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact professionally with members and coworkers.
• Strong listener with ability to empathize and solve problems.
• Diplomacy in all interactions; use appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign up new members, take tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely, professional manner and escalate to management as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Empathy

Active listening

Reliability

Positive attitude

punctuality

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.