Member Services Representative

Big Canyon Country Club Careers; Newport Beach (CA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Sick pay

Discounted meals

Golf on assigned days

Job summary

Big Canyon Country Club in Newport Beach, CA, seeks a Part-Time Member Services Representative to greet members and guests, answer inquiries, and serve as a liaison between departments while handling administrative tasks.

The role requires at least two years of customer service experience, proficiency with Microsoft Office, excellent verbal and written communication, and the ability to multi-task in a fast-paced environment, including evenings and weekends.

Qualifications

• Minimum two years in customer service or a similar role.
• Previous country club experience is a plus.
• Ability to multi-task in a fast-paced environment.
• Must be able to work evenings, weekends and holidays.
• Proficient in Microsoft Office; excellent written and oral communication.
• Detail oriented and well organized.

Responsibilities

• Greet and assist members, guests, vendors, and staff in person or by phone.
• Make reservations for upcoming club events.
• Direct inquiries to other departments as necessary.
• Manage club-wide email communications.
• Update member rosters and signage.
• Assist in creating club marketing and communications material.
• Maintain and distribute newsletters and bulletins.
• Assist members with app and website login.
• Handle special event menus and signage.
• Monitor communications and assist with miscellaneous projects as needed.

Skills

Customer service

Multi-tasking

Microsoft Office

Written and verbal communication

Detail oriented

Time management

Weekend/holiday availability

Professional appearance

Tools

Microsoft Office

Job description

Job Details: Job Location: Headquarters - Newport Beach, CA 92660, Position Type: Part Time, Salary Range: $21.00 - $23.00 Hourly, Job Category: Entry Level, Big Canyon Country Club is a private, member-owned club dedicated to developing its team and creating exceptional hospitality experiences for members and their families. Since opening for play in 1971, Big Canyon has earned recognition as one of the nation’s most prestigious clubs. In 2026, the golf course was restored by Andrew Green, one of the industry’s most respected, and sought-after restoration specialists. Today, the Club offers a welcoming retreat where generations of families gather to enjoy exceptional golf, dining, recreation, and companionship in a relaxed setting. Reconstructed in 2009, the 70,000-square-foot clubhouse features a variety of indoor and outdoor dining venues, elegantly appointed banquet facilities, and private locker areas. Beyond golf and dining, members enjoy wellness amenities designed to support healthy, active lifestyles.

Member Services Representative

The Member Services Representative greets members and guests, answers member inquiries whether in person or over the phone, serves as a liaison between the members and various departments club wide and also assists in administrative duties throughout the Club. This is a part-time position and include evening and weekend shifts.

Duties and Responsibilities

• Greet and assist members, guests, vendors, and staff in person, by phone and emai with:
• making reservations for upcoming club events
• answering questions regarding the club's hour, serevice, and more
• directing to other department as necessary
• Manage club wide email communications
• Update, proofread, and maintain member rosters
• Design, layout, and produce special and member event menus, buffet signs, and more
• Update digital signage and printed signage
• Conduct routine research on member accounts as necessary
• Process routine member check deposits
• Process accounts payable outgoing mail
• Maintain and distribute member and guest bullitins
• Sort and distribute incoming mail
• Manage lost and found program
• Manage club mailings of newsletters, rosters, scholarship campaign, etc
• Assist member with app and website login
• Assist in creating club marketing and communications material
• Manage employee birthday reward program
• Manager employee nametag program
• Create and send “Daily Hole in One” email announcement for daily club events
• Become familiar with Club events calendar and daily activities
• Manager coat and luggage check service
• Monitor radio communication
• Research and trouble-shoot members questions and inquiries
• Knowledgeable of club emergency procedures
• Maintain and orderly workspace
• Work on miscellaneous projects as assigned and assist other departments if needed

Expectations

• Maintain a pleasant, polite manner as well as a neat and clean appearance
• Work cooperatively and professionally with other staff members
• Always conduct oneself in a professional manner to reflect the high standards of the Big Canyon Country Club
• Will be expected to perform other tasks or projects as assigned or requested by the Supervisor

Qualifications:

Minimum Qualifications

• A minimum of two yearscustomer service or similar role is required
• Previous country club experience is a plus
• Ability to multi-task in a faced paced, high pressure environment
• Able to work non-traditional work shifts (hours), weekends and holidays
• Proficient in Microsoft office suite
• Must have excellent written and oral communication skills
• Must be detail oriented and well organized
• Abiity to be resourceful and proactive when issues arise
• multitaksing and time-management skill, with the ability to prioiritize tasks

Benefit Highlights

• 40 hours of sick pay each year, time and 1/2 for hours worked on a holiday, discounted meals, and playing golf on assigned days.

Hiring Process

• Applications will be reviewed to identify candidates who meet the minimum qualifications and/or desirable
• Hiring managers will contact candidate to schedule interview.
• Those candidates who are selected to continue from the interview process will be sent for background check.
• Upon successful completion of background check, candidates will be notified and begin onboarding process

eVerify

**Big Canyon Country Club is an equal employment opportunity employer. We require a pre-employment background investigation for all candidates. We E-verify all new hires for employment eligibility. We are an at-will employer.