Member Services Representative

Big Canyon Country Club Careers; Newport Beach (CA); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Discounted meals

Golf on assigned days

40 hours sick pay

Job summary

Big Canyon Country Club in Newport Beach, CA is seeking a friendly Member Services Representative. The role greets members and guests, handles inquiries in person or by phone, and supports on-site events with reservations, signage, and communications.

The position is part-time with evening and weekend shifts. Candidates should have at least two years of customer service, strong written and verbal communication, proficiency in Microsoft Office, and the ability to multitask in a fast-paced club

Qualifications

• Minimum two years of customer service experience.
• Previous country club experience is a plus.
• Ability to multi-task in a fast-paced, high-pressure environment.
• Excellent written and oral communication skills required.

Responsibilities

• Greet and assist members, guests, vendors, and staff in person, by phone and email.
• Manage club-wide email communications and member rosters.
• Coordinate reservations for events and club services; assist with signage and materials.

Skills

Customer service

Multi-tasking

Time management

Professional communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Big Canyon Country Club is a private, member-owned club dedicated to developing its team and creating exceptional hospitality experiences for members and their families. Since opening for play in 1971, Big Canyon has earned recognition as one of the nation’s most prestigious clubs. In 2026, the golf course was restored by Andrew Green, one of the industry’s most respected, and sought-after restoration specialists. Today, the Club offers a welcoming retreat where generations of families gather to enjoy exceptional golf, dining, recreation, and companionship in a relaxed setting. Reconstructed in 2009, the 70,000-square-foot clubhouse features a variety of indoor and outdoor dining venues, elegantly appointed banquet facilities, and private locker areas. Beyond golf and dining, members enjoy wellness amenities designed to support healthy, active lifestyles.Big Canyon Country Club is now accepting applications for:Member Services RepresentativeThe Member Services Representative greets members and guests, answers member inquiries whether in person or over the phone, serves as a liaison between the members and various departments club wide and also assists in administrative duties throughout the Club. This is a part-time position and include evening and weekend shifts.Duties and ResponsibilitiesGreet and assist members, guests, vendors, and staff in person, by phone and emai with:making reservations for upcoming club eventsanswering questions regarding the club's hour, serevice, and moredirecting to other department as necessaryManage club wide email communicationsUpdate, proofread, and maintain member rostersDesign, layout, and produce special and member event menus, buffet signs, and moreUpdate digital signage and printed signageConduct routine research on member accounts as necessaryProcess routine member check depositsProcess accounts payable outgoing mailMaintain and distribute member and guest bullitinsSort and distribute incoming mailManage lost and found programManage club mailings of newsletters, rosters, scholarship campaign, etcAssist member with app and website loginAssist in creating club marketing and communications materialManage employee birthday reward programManager employee nametag programCreate and send “Daily Hole in One” email announcement for daily club eventsBecome familiar with Club events calendar and daily activitiesManager coat and luggage check serviceMonitor radio communicationResearch and trouble-shoot members questions and inquiriesKnowledgeable of club emergency proceduresMaintain and orderly workspaceWork on miscellaneous projects as assigned and assist other departments if neededExpectationsMaintain a pleasant, polite manner as well as a neat and clean appearanceWork cooperatively and professionally with other staff membersAlways conduct oneself in a professional manner to reflect the high standards of the Big Canyon Country ClubWill be expected to perform other tasks or projects as assigned or requested by the SupervisorMinimum QualificationsA minimum of two years customer service or similar role is requiredPrevious country club experience is a plusAbility to multi-task in a faced paced, high pressure environmentAble to work non-traditional work shifts (hours), weekends and holidaysProficient in Microsoft office suiteMust have excellent written and oral communication skillsMust be detail oriented and well organizedAbiity to be resourceful and proactive when issues arisemultitaksing and time-management skill, with the ability to prioiritize tasksBenefit Highlights40 hours of sick pay each year, time and 1/2 for hours worked on a holiday, discounted meals, and playing golf on assigned days.Application ProcessAll applicants are required to submit an online application through our club website (bigcanyoncc.org). Applications will be reviewed to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all current and previous related work experience.Hiring ProcessApplications will be reviewed to identify candidates who meet the minimum qualifications and/or desirableHiring managers will contact candidate to schedule interview.Those candidates who are selected to continue from the interview process will be sent for background check.Upon successful completion of background check, candidates will be notified and begin onboarding processeVerify**Big Canyon Country Club is an equal employment opportunity employer. We require a pre-employment background investigation for all candidates. We E-verify all new hires for employment eligibility. We are an at-will employer.