Member Services Representative

Crunch Fitness; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading fitness club where you will play a key role in enhancing member experiences and driving membership sales. This position offers an exciting opportunity to engage with members, assist with their needs, and create a welcoming atmosphere. You will be responsible for checking in members, answering inquiries, and promoting club services, all while maintaining a professional demeanor. If you are passionate about fitness and customer service, this is the perfect opportunity to thrive in a supportive environment that values your contributions.

Qualifications

• Strong communication skills and customer service focus.
• Ability to handle member requests professionally.

Responsibilities

• Greet members and guests with a smile and assist them.
• Facilitate messages on club software at member check-in.
• Maintain a clean and organized work area.

Skills

Fluent in English

Proficient reading and writing skills

Computer Skills

Strong customer service skills

Job description

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate messages on club software at member check-in
• Answer phones courteously, helpfully, and professionally
• Communicate upcoming events to members and guests
• Create a welcoming atmosphere for members
• Handle member requests or escalate to a manager
• Maintain professionalism at all times
• Sell retail products
• Schedule member services such as tanning
• Process payments for member services following company procedures
• Know club facilities, services, and schedules
• Keep work area clean and organized
• Assist with delegated projects from club management
• Follow all policies and procedures outlined in the Employee Handbook
• Perform opening and closing duties

Meetings:

• Attend monthly or weekly department meetings and employee training sessions