Member Services Representative

Forest Area Federal Credit Union

Mesick (MI)

On-site

USD 32,000 - 42,000

Full time

9 days ago

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Benefits offered by this job

Health Insurance/Dental

401K Retirement

Disability Insurance

Life Insurance

Job summary

Forest Area Federal Credit Union is seeking a dedicated teller to serve members with accuracy and courtesy, handling cash transactions and maintaining precise records.

You will balance cash drawer daily, post transactions, respond to member inquiries, resolve issues promptly, and identify opportunities to offer appropriate products.

Join a values-driven team focused on Respect, Integrity, Empowerment, Passion and Innovation, with comprehensive benefits and a strong commitment to the community.

Qualifications

Experience with cashiering or teller duties is preferred.
Excellent accuracy in cash handling and transaction posting.
Commitment to friendly, confidential member service.

Responsibilities

Balance cash drawer daily with minimal variance.
Post transactions accurately and resolve posting errors promptly.
Respond to member inquiries in a timely, professional manner.
Identify opportunities to offer appropriate products and services.

Skills

Cash handling

Customer service

Attention to detail

Record keeping

Job description

Do you want to be part of an amazing team and love giving back to your community? Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits