Member Services Representative

Forest Area Federal Credit Union; Kalkaska (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401k

Disability Insurance

Life Insurance

Job summary

Forest Area Federal Credit Union is seeking a dedicated teller to perform basic cash handling and transactional duties for members. You will maintain accurate records, balance cash drawers, and ensure high-quality service in daily operations.

The role emphasizes accurate posting of transactions, responding to member inquiries, and suggesting suitable products and services. A professional appearance and reliable attendance are required as part of a team committed to community service.

Qualifications

• Experience performing cash transactions with accuracy.
• Strong customer service skills and friendly communication.
• Ability to balance a cash drawer daily.
• Attention to detail and compliance with policies.

Responsibilities

• Balance cash drawer daily with minimal variances.
• Accurately post transactions and maintain records.
• Troubleshoot and resolve member and internal inquiries in a timely manner.
• Proactively identify appropriate products and services for members’ benefit.
• Maintain dependable attendance and timeliness.
• Present a professional work environment and appearance.

Skills

Cash handling

Customer service

Accuracy

Attention to detail

Time management

Job description

Do you want to be part of an amazing team and love giving back to your community? Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

• Health Insurance/Dental paid 100% for you by employer


• 401K- FAFCU gifts 7% after 1 year of service


• Short Term/Long Term Disability Insurance


• Life Insurance for you, spouse and dependents