Member Services Representative

Forest Area Federal Credit Union; Cadillac (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Dental

401K

Short/Long-Term Disability

Life Insurance

Job summary

Forest Area Federal Credit Union in Cadillac, MI, is seeking a member-focused associate to handle transactions and service members with accuracy and care.

You will balance cash drawers, post transactions, and provide friendly, confidential service while maintaining records and supporting team goals. The role emphasizes community service and dependable attendance in a branch setting.

Qualifications

• Balance cash drawer daily with minimal variances.
• Post transactions accurately and timely.
• Provide friendly, confidential service to members.

Responsibilities

• Receive or pay out funds to members.
• Maintain accurate transactional records.
• Post transactions with low error rate.
• Troubleshoot and resolve member inquiries promptly.
• Identify opportunities to propose suitable products and services to members.

Skills

Cash handling

Customer service

Attention to detail

Teamwork

Job description

Do you want to be part of an amazing team and love giving back to your community? Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

• Provide friendly, professional, personal, and confidential service to all members and associates.
• Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.
• Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
• Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.

Benefits

• Health Insurance/Dental paid 100% for you by employer
• 401K- FAFCU gifts 7% after 1 year of service
• Short Term/Long Term Disability Insurance
• Life Insurance for you, spouse and dependents