Member Services Representative

Forest Area Federal Credit Union; Haring Township (MI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health/Dental paid 100% for you

401K after 1 year

Short/Long Disability Insurance

Life Insurance for you, spouse and dep

Job summary

Forest Area Federal Credit Union is seeking a motivated professional to perform transactional duties and serve members with accuracy and discretion. The role emphasizes friendly, confidential service and accurate record keeping in daily cash handling and posting responsibilities.

Responsibilities include balancing the cash drawer, resolving posting errors, and assisting members with inquiries while identifying suitable financial products and maintaining a professional appearance and dependable

Qualifications

• Perform transactional duties to serve members with accuracy.
• Provide friendly, confidential service and address inquiries promptly.
• Balance cash drawer daily per policy and document variances.

Responsibilities

• Balance cash drawer daily with minimal variances.
• Post transactions accurately and resolve posting errors.
• Troubleshoot member inquiries in a timely and courteous manner.
• Identify opportunities to present relevant products and services.
• Maintain dependable attendance and professional appearance.

Skills

Cash handling

Customer service

Attention to detail

Professional communication

Education

High school diploma or equivalent

Job description

Do you want to be part of an amazing team and love giving back to your community? Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

"Strengthening Our Communities; Investing In Your Success"

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

• Health Insurance/Dental paid 100% for you by employer
• 401K- FAFCU gifts 7% after 1 year of service
• Short Term/Long Term Disability Insurance
• Life Insurance for you, spouse and dependents