Member Services Specialist

Kaizen Lab Inc.; Mesick (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401K

Disability Insurance

Life Insurance

Job summary

Forest Area Federal Credit Union is seeking dedicated staff to join a team that serves members with accuracy and care. This role focuses on transactional duties and delivering friendly, professional service in a community-focused environment.

You will balance cash drawers, post transactions, and assist members with financial services while upholding credit union policies. Benefits include comprehensive health insurance, a 401K plan after one year, disability and life insurance.

Responsibilities

• Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy.
• Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.
• Provide friendly, professional, personal, and confidential service to all members and associates.
• Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.
• Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
• Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.

Job description

Forest Area Federal Credit Union is seeking dedicated staff to join a team that serves members with accuracy and care. This role focuses on transactional duties and delivering friendly, professional service in a community-focused environment.

You will balance cash drawers, post transactions, and assist members with financial services while upholding credit union policies. Benefits include comprehensive health insurance, a 401K plan after one year, disability and life insurance.