Member Services Representative

Core Development & Management; Lynn (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to provide exceptional customer service and support to members and guests. In this engaging role, you will be the first point of contact, greeting members, answering questions, and assisting with account management. Your positive attitude and passion for fitness will help create a welcoming environment. This position offers a variety of benefits, including a free membership after 90 days, medical and dental coverage, and additional perks for dedicated employees. Join a team that values reliability and a commitment to health and wellness.

Benefits

Free Black Card membership

Medical insurance

Dental insurance

Vision insurance

401k

Paid vacation

Pet insurance

Aflac

Qualifications

• Customer service experience preferred with excellent communication skills.
• Basic computer skills and a passion for fitness are essential.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and assist with member accounts.

Skills

Customer service experience

Basic computer skills

Communication skills

Problem-solving abilities

Empathy

Punctuality

Reliability

Passion for fitness and health

Education

High School diploma or GED

Job description

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Job Summary

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Assist with updates to members’ accounts.
• Respond to member questions and concerns professionally and promptly, escalating as needed.
• Maintain the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Positive and upbeat attitude.
• Punctuality and reliability.
• Excellent customer service and communication skills.
• Empathy and problem-solving abilities.
• High School diploma or GED.
• Must be 18 or older.

Physical Demands

• Standing and walking during shifts.
• Talking in person and on the phone.
• Occasionally lifting up to 50 lbs.
• Possible exposure to chemicals.

Benefits

Employees receive a free Black Card membership after 90 days. Benefits are available for those working at least 30 hours/week, including medical, dental, vision, FSA, 401k, paid vacation, and additional perks like pet insurance and Aflac.