Member Services Representative

Planet Fitness; Lancaster (Lancaster County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing lives through fitness! As a Member Services Representative, you will create a welcoming environment for members and guests, ensuring exceptional customer service. Your role will involve managing front desk operations, assisting with member accounts, and maintaining the club's cleanliness. This position is perfect for those passionate about fitness and eager to make a positive impact. With numerous locations and a commitment to a Judgement Free Zone, you'll find plenty of opportunities to grow and thrive in a supportive team atmosphere. If you're ready to inspire and motivate others, this is the place for you!

Benefits

401(k) matching

Company parties

Employee discounts

Free food & snacks

Free uniforms

Training & development

Qualifications

• Customer service background preferred with strong communication skills.
• Punctual and reliable, with basic computer proficiency.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones and member sign-ups.
• Maintain cleanliness and respond to member inquiries professionally.

Skills

Customer service skills

Basic computer proficiency

Problem-solving

Communication skills

Punctuality

Empathy

Education

High School diploma/GED

Job description

Benefits:

• 401(k) matching
• Company parties
• Employee discounts
• Free food & snacks
• Free uniforms
• Training & development

Job Summary

At National Fitness Partners (Planet Fitness), the Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation: $12.00 - $13.00 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there’s plenty of opportunity on our Planet, and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.