Member Services Representative

Integratedcooling; Everett (WA); On-site; USD 19,000 - 25,000; Full time

Job summary

KlickWay Athletics is hiring a Front Desk Associate to warmly welcome members, handle check-ins, tours, and sign-ups, and deliver outstanding service. You will support daily operations, respond to inquiries, and help with lead generation and basic sales.

Expectation includes a flexible schedule (including holidays and weekends), ability to lift 45 lbs, stand for long periods, and strong communication. Training provided; friendly team and supportive environment.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and communication skills.
• Basic retail sales knowledge.
• Functional computer skills.
• Ability to multi-task efficiently.
• Flexible schedule, including holidays and weekends.
• Ability to lift 45lbs and stand for extended periods.
• Team player who upholds KlickWay Athletics' values and policies.
• Customer service: 2 years (Preferred).

Responsibilities

• Greet and Welcome Members: Warmly greet members, create a friendly atmosphere, and develop first-name relationships. Verify check-ins and resolve issues.
• New Membership Tours and Sign-ups: Conduct tours, assist with enrollment, and explain membership options.
• Lead Generation/Sales: Understand the services and products we offer in-depth, stay curious, and discover when members need our help in transforming their health and wellness journey.
• Equipment Cleaning: Regularly sanitize and organize equipment.
• Facility Maintenance: Ensure a clean, safe environment; put away weights and monitor/report maintenance issues.
• Customer Service: Respond to inquiries, address concerns, and exceed member expectations.
• Answering Calls and Message Handling: Handle calls professionally and redirect or take accurate messages.
• Collaboration and Communication: Maintain effective communication with management and staff.
• Mail and Package Handling: Receive and distribute mail and packages, ensuring proper tracking.
• Other Duties: Perform additional tasks as directed by management.

Skills

Customer service

Communication skills

Multi-tasking

Team player

Flexibility

Computer skills

Education

High School Diploma or equivalent

Job description

Mission Statement

Our mission is to empower individuals to unlock their full potential through personalized, result-driven fitness programs, comprehensive support, and an unwavering commitment to creating a welcoming and inspiring environment for all.

Vision

Our vision is to become a leading fitness brand renowned for transforming lives by delivering unparalleled results, fostering strong community connections, and redefining the standards of excellence in the fitness industry.

We're excited about you because you:

• Are authentic, sincere, and open-minded
• Self-motivated and eager to learn
• Have a genuine interest in helping others
• Strive to excel, exceed goals, and embrace growth opportunities

Travel Requirement

• Minimal travel for training and lead generation

Key Responsibilities

• Greet and Welcome Members: Warmly greet members, create a friendly atmosphere, and develop first-name relationships. Verify check-ins and resolve issues.
• New Membership Tours and Sign-ups: Conduct tours, assist with enrollment, and explain membership options.
• Lead Generation/Sales: Understand the services and products we offer in-depth, stay curious, and discover when members need our help in transforming their health and wellness journey.
• Equipment Cleaning: Regularly sanitize and organize equipment.
• Facility Maintenance: Ensure a clean, safe environment; put away weights and monitor/report maintenance issues.
• Customer Service: Respond to inquiries, address concerns, and exceed member expectations.
• Answering Calls and Message Handling: Handle calls professionally and redirect or take accurate messages.
• Collaboration and Communication: Maintain effective communication with management and staff.
• Mail and Package Handling: Receive and distribute mail and packages, ensuring proper tracking.
• Other Duties: Perform additional tasks as directed by management.

Qualifications

• High School Diploma or Equivalent
• Excellent customer service and communication skills
• Basic retail sales knowledge
• Functional computer skills
• Ability to multi-task efficiently
• Flexible schedule, including holidays and weekends
• Ability to lift 45lbs and stand for extended periods
• Team player who upholds KlickWay Athletics' values and policies
• Customer service: 2 years (Preferred)

Expected hours: 20 – 40 per week

Shift

• 8-hour shift
• Day shift
• Evening shift
• Morning shift