Member Services Representative

Integratedcooling; Marysville (WA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

KlickWay Athletics is seeking a friendly front desk associate in Marysville, WA to welcome members, verify check-ins, assist with enrollments, and answer inquiries, helping maintain a clean, welcoming gym.

The role includes tours, lead generation, equipment cleaning, and daily maintenance, with collaboration across staff. A high school diploma is required; strong customer service, communication, and basic computer skills are preferred. Lifting 45 lbs and weekend availability are expected.

Qualifications

• High School Diploma or Equivalent is required.
• Excellent customer service and communication skills are essential.
• Basic retail sales knowledge is a plus.
• Functional computer skills are expected.
• Ability to multi-task efficiently is required.
• Flexible schedule, including holidays and weekends, is needed.
• Ability to lift 45lbs and stand for extended periods.
• Team player who upholds KlickWay Athletics' values and policies.
• Customer service: 2 years preferred.

Responsibilities

• Greet and welcome members, create a friendly atmosphere, verify check-ins and resolve issues.
• Lead tours, assist with enrollment, and explain membership options.
• Lead generation and sales: understand services and products, identify member needs.
• Equipment cleaning: sanitize and organize equipment.
• Facility maintenance: keep a clean, safe environment and report issues.
• Customer service: respond to inquiries and exceed member expectations.
• Answering calls and messages professionally and take accurate messages.
• Collaborate and communicate with management and staff.
• Handle mail and packages with proper tracking.
• Perform other duties as directed by management.

Skills

Customer service

Communication

Multi-tasking

Team player

Flexible schedule

Education

High School Diploma or Equivalent

Tools

Computer skills

Job description

Mission Statement:

Our mission is to empower individuals to unlock their full potential through personalized, result-driven fitness programs, comprehensive support, and an unwavering commitment to creating a welcoming and inspiring environment for all.

Vision:

Our vision is to become a leading fitness brand renowned for transforming lives by delivering unparalleled results, fostering strong community connections, and redefining the standards of excellence in the fitness industry.

We're excited about you because you:

• Are authentic, sincere, and open-minded
• Self-motivated and eager to learn
• Have a genuine interest in helping others
• Strive to excel, exceed goals, and embrace growth opportunities

Travel Requirement:

• Minimal travel for training and lead generation

Key Responsibilities:

• Greet and Welcome Members: Warmly greet members, create a friendly atmosphere, and develop first-name relationships. Verify check-ins and resolve issues.
• New Membership Tours and Sign-ups: Conduct tours, assist with enrollment, and explain membership options.
• Lead Generation/Sales: Understand the services and products we offer in-depth, stay curious, and discover when members need our help in transforming their health and wellness journey.
• Equipment Cleaning: Regularly sanitize and organize equipment.
• Facility Maintenance: Ensure a clean, safe environment; put away weights and monitor/report maintenance issues.
• Customer Service: Respond to inquiries, address concerns, and exceed member expectations.
• Answering Calls and Message Handling: Handle calls professionally and redirect or take accurate messages.
• Collaboration and Communication: Maintain effective communication with management and staff.
• Mail and Package Handling: Receive and distribute mail and packages, ensuring proper tracking.
• Other Duties: Perform additional tasks as directed by management.

Qualifications:

• High School Diploma or Equivalent
• Excellent customer service and communication skills
• Basic retail sales knowledge
• Functional computer skills
• Ability to multi-task efficiently
• Flexible schedule, including holidays and weekends
• Ability to lift 45lbs and stand for extended periods
• Team player who upholds KlickWay Athletics' values and policies
• Customer service: 2 years (Preferred)

Expected hours: 20-40 per week

Shift:

• 8-hour shift
• Day shift
• Evening shift
• Morning shift