Member Services Representative

United FP; Moundsville (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness organization located in Moundsville, WV, is seeking a Member Services Representative to enhance member experiences in a clean and friendly environment. The role involves ensuring club cleanliness, assisting with member engagement in fitness classes, and introducing unique membership benefits. Ideal candidates are passionate about helping others, dependable, and possess a high school diploma or equivalent. Opportunities for personal growth and community support await you at this exciting company.

Qualifications

• Minimum of 18 years of age required.
• Ability to perform physical tasks including lifting up to 50lbs.
• Dependable and punctual as team members rely on you.

Responsibilities

• Ensure the club is clean and welcoming for all members.
• Assist members during fitness classes and tours.
• Encourage members to take advantage of membership amenities.

Skills

Passion for helping others

English language proficiency

Bilingual - Spanish helpful

Education

High School diploma or GED equivalent

Job description

Future Opening: Member Services Representative

Title: Member Services Representative

Department: Operations

Reports to: Club Manager

FLSA: Non-Exempt

If you would love working for a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities, then this may be your dream job!

United PF believes that everyone is a leader. We define leadership as influence, which is independent of hierarchy and can be used positively regardless of the situation.

What’s your role?

As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgement-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.

Responsibilities

• You will ensure our club is super clean because our members value this and we’re known for that too.
• Finding new and current members to join the fitness trainer in fitness classes.
• You’ll impress new and existing members when you introduce them to our Black Card amenities. They’re going to want these benefits!
• You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
• Be a leader! Be passionate – love what you do! Have fun and invite members to do the same!

Requirements / Qualifications

• Birthdate that confirms you are a minimum of 18 years of age.
• Passion for helping others.
• Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
• On-time dependability because you know people are counting on you.
• English language; ability to speak, understand, read and write. Bilingual - Spanish helpful.
• High School diploma or GED equivalent.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.