Member Services Representative

Priority Dispatch Corp.; Des Plaines (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading fitness center as a Member Services Representative! This role is perfect for those passionate about customer service and creating a positive environment for members. You'll be the first point of contact, ensuring every member feels welcomed and valued. With a focus on exceptional service, you'll assist with member inquiries, check-ins, and tours, contributing to a vibrant community atmosphere. Enjoy a range of benefits including a free membership, health insurance, and a supportive work environment. If you're enthusiastic and ready to make a difference, this is the opportunity for you!

Benefits

FREE Black Card Membership

Paid Time Off (PTO)

Health Insurance

Medical & Prescription Drug Plans

HSA (Health Savings Account)

Dental Insurance

Vision Insurance

Life/AD&D Insurance

Voluntary Short Term Disability

401k Plan after 3 months

Qualifications

• Must have a satisfactory background check.
• Punctuality and reliability are a must.
• Superior customer service skills, preferably in the fitness industry.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins.
• Respond to member questions and concerns professionally.

Skills

Customer Service Skills

Punctuality

Reliability

Basic Computer Proficiency

Problem Resolution Skills

Education

High School Diploma or Equivalent

Job description

Job Details

Level: Entry

Job Location: Des Plaines Fitness LLC - Des Plaines, IL

Position Type: Full Time

Education Level: None

Salary Range: $15.00 - $15.00 Hourly

Travel Percentage: None

Job Shift: See Job Description

Job Category: Customer Service

Description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Schedule

• Full Time
• Sunday - Thursday: 10:00 PM to 6:00 AM
• 8-hour shift

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Benefits

• FREE Black Card Membership!
• Paid Time Off (PTO)
• Health Insurance - First of the month following hire date
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vison
• Life/AD&D
• Voluntary Short Term Disability (STD)
• Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
• 401k plan after 3 months of service

Qualifications

Qualification Requirements

• Must have a satisfactory background check.
• Punctuality and reliability are a must.
• Superior customer service skills, preferably in the fitness industry.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency.
• Hard working, enthusiastic, energetic, upbeat, and positive attitude!
• Strong problem resolution skills.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

How to Apply:

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT:

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

EOE STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.