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FT Mid-Day Member Services Representative

Pinnacle Fit Clubs LLC

Schaumburg (IL)

On-site

USD 30,000 - 50,000

Full time

7 days ago

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Job summary

An established industry player in the fitness sector is seeking a dynamic Member Services Representative. In this engaging role, you'll create a welcoming environment for members and guests, ensuring exceptional customer service at all times. Your responsibilities will include managing front desk operations, assisting with member inquiries, and maintaining the club's cleanliness. This is a fantastic opportunity for someone with a passion for fitness and a commitment to outstanding service to join a vibrant team and make a positive impact on the member experience.

Benefits

FREE Black Card Membership

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

401k Plan

Qualifications

Must have a satisfactory background check.
Punctuality and reliability are a must.
Superior customer service skills, preferably in the fitness industry.

Responsibilities

Greet members and provide exceptional customer service.
Handle front desk activities including member check-ins.
Respond to member questions and concerns professionally.

Skills

Customer Service Skills

Basic Computer Proficiency

Problem Resolution Skills

Punctuality and Reliability

Education

High School Diploma

FT Mid-Day Member Services Representative

Join to apply for the FT Mid-Day Member Services Representative role at Pinnacle Fit Clubs LLC

FT Mid-Day Member Services Representative

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The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Schedule

Full Time

Monday - Thursday: 3:00 PM to 11:00 PM
Friday: 1:00 PM to 9:00 PM
8-hour shift

Essential Duties And Responsibilities

Greet members, prospective members, and guests, providing exceptional customer service.
Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to members accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.

Benefits

FREE Black Card Membership!
Paid Time Off (PTO)
Health Insurance - First of the month following hire date
Medical & Prescription drug plans
HSA (Health Savings Account)
Dental
Vison
Life/AD&D
Voluntary Short Term Disability (STD)
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
401k plan after 3 months of service

Qualification Requirements

Must have a satisfactory background check.
Punctuality and reliability are a must.
Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy and listening skills.
Basic computer proficiency.
Hard working, enthusiastic, energetic, upbeat, and positive attitude!
Strong problem resolution skills.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.

How To Apply

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

Eoe Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Wellness and Fitness Services

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