Member Services Representative / Mid Shift

Priority Dispatch Corp.; Evanston (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein führendes Unternehmen im Fitnessbereich sucht einen engagierten Member Services Representative, der für die Schaffung eines positiven Mitgliedererlebnisses verantwortlich ist. Diese spannende Position bietet die Möglichkeit, erstklassigen Kundenservice zu leisten, Mitglieder zu begrüßen, Fragen zu beantworten und eine saubere und einladende Umgebung aufrechtzuerhalten. Mit flexiblen Arbeitszeiten und einer Vielzahl von Vorteilen, einschließlich einer kostenlosen Mitgliedschaft und umfassenden Gesundheitsleistungen, ist dies eine großartige Gelegenheit für motivierte Personen, die Teil eines dynamischen Teams werden möchten. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und eine positive Atmosphäre zu schaffen, freuen wir uns auf Ihre Bewerbung.

Benefits

Kostenlose Black Card Mitgliedschaft

Bezahlte Freizeit (PTO)

Gesundheitsversicherung

Zahnversicherung

Sehversicherung

401k-Plan nach 3 Monaten

Lebensversicherung

Freiwillige kurzfristige Behinderung

Freiwillige langfristige Behinderung

Qualifications

• Überlegene Kundenservicefähigkeiten, vorzugsweise in der Fitnessbranche.
• Grundkenntnisse in Computeranwendungen erforderlich.

Responsibilities

• Begrüßung von Mitgliedern und Gästen mit außergewöhnlichem Kundenservice.
• Bearbeitung aller Front-Desk-Aktivitäten, einschließlich Anrufbeantwortung.

Skills

Kundenservice

Problemlösungsfähigkeiten

Computerkenntnisse

Zuverlässigkeit

Pünktlichkeit

Education

Keine spezifische Ausbildung erforderlich

Job description

Job Details

Level: Entry

Job Location: Evanston Fitness LLC - Evanston, IL

Position Type: Full Time

Education Level: None

Salary Range: $16.20 - $16.20 Hourly

Travel Percentage: None

Job Shift: See Job Description

Job Category: Customer Service

Description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Schedule

• Full Time
• Monday - Thursday: 3:00 PM to 11:00 PM
• Friday: 1:00 PM to 9:00 PM
• 8-hour shift

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to members accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Benefits

• FREE Black Card Membership!
• Paid Time Off (PTO)
• Health Insurance - First of the month following hire date
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vison
• Life/AD&D
• Voluntary Short Term Disability (STD)
• Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
• 401k plan after 3 months of service

Qualifications

Qualification Requirements

• Must have a satisfactory background check.
• Punctuality and reliability are a must.
• Superior customer service skills, preferably in the fitness industry.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency.
• Hard working, enthusiastic, energetic, upbeat, and positive attitude!
• Strong problem resolution skills.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

How to Apply:

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT:

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

EOE STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.