Member Services Representative

Planet Fitness - The Core Group; Des Moines (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through exceptional customer service. In this engaging role, you will be the first point of contact for members and guests, responsible for greeting them warmly, assisting with inquiries, and managing front desk operations. Your contributions will be vital in creating a welcoming atmosphere and ensuring member satisfaction. If you thrive in a dynamic environment and are passionate about providing outstanding service, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with the ability to handle inquiries.
• Excellent communication skills for effective member interactions.

Responsibilities

• Greet and assist members and guests with exceptional service.
• Handle front desk activities and member check-ins.
• Respond to member inquiries and concerns promptly.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the system.
5. New member sign-up.
6. Take prospective members on tours.
7. Facilitate needed updates to member’s accounts.
8. Respond to member questions and concerns in a timely and