Member Services Representative

Core Development & Management; Bellevue (WA); On-site; USD 40,000 - 50,000; Part time

Job summary

An established industry player in wellness and fitness services is seeking a Member Services Representative to enhance the member experience. This entry-level role focuses on delivering exceptional customer service, managing front desk operations, and ensuring a welcoming environment for all members and guests. Ideal candidates will possess a passion for fitness, strong communication skills, and a positive attitude. With opportunities for advancement and a flexible schedule, this position is perfect for those looking to grow in a supportive and dynamic environment. Join a team that values dedication and offers comprehensive benefits after 90 days of employment.

Benefits

Flexible Schedule

Free Uniforms

Opportunity for Advancement

Training & Development

Free Black Card Membership

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist callers.
• Respond to member questions and maintain club cleanliness.

Skills

Customer Service

Basic Computer Proficiency

Positive Attitude

Listening Skills

Education

High School Diploma or GED

Job description

Join to apply for the Member Services Representative role at Core Development & Management

1 week ago Be among the first 25 applicants

Join to apply for the Member Services Representative role at Core Development & Management

Get AI-powered advice on this job and more exclusive features.

Job Summary

The

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
  
  
  

Benefits:

• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
  
  
  

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
  
  
  

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
  
  
  

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
  
  
  

Benefit Basics

All staff will also receive a free Black Card membership after 90 days of employment

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

Referrals increase your chances of interviewing at Core Development & Management by 2x

Get notified about new Member Service Representative jobs in Bellevue, WA.

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative- Aquatic

Customer Service Representative (Hybrid)

Customer Service Representative - State Farm Agent Team Member

Shoreline, WA
$40,000.00
-
$50,000.00
1 year ago

Seattle, WA
$75,000.00
-
$92,500.00
3 weeks ago

Customer Service Representative I (Facility Attendant)

Customer Service Representative I (Facility Attendant)

Customer Service Associate - Work From Home

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.