Member Services Representative

Crunch, LLC; Cranberry Township (Butler County); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Crunch, LLC in Cranberry Township, PA is seeking a Front Desk / Membership Services associate to greet members, process check-ins, and promote club services on-site. This role emphasizes courteous service and reliable communication.

The position involves membership sales, handling phone inquiries, coordinating services, and maintaining a clean, welcoming environment with opportunities for advancement.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Computer skills.

Responsibilities

• Membership Sales.
• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Opening and closing duties.

Skills

English Fluent

Reading and writing

Computer skills

Customer service

Job description

Benefits:

• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings