Member Services Representative

Platinum Coastal Group; Columbus (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Platinum Coastal Group in Columbus, OH is seeking an entry-level On-site Member Services Associate to greet and assist members face-to-face. This role focuses on friendly customer interactions and delivering information about services, benefits, and activities.

You will handle routine member requests, support check-ins, events, and engagement initiatives, and thrive in a busy, people-facing environment with strong communication and organizational skills.

Qualifications

• On-site role requiring direct interaction with customers and coworkers.
• Entry-level candidate welcomed; transferable experience from service roles is a plus.

Responsibilities

• Greet and assist members on-site.
• Answer questions about services, benefits, and activities.
• Help resolve routine member requests.
• Support check-in, events and engagement initiatives.

Skills

Personable

Dependable

Communication skills

Customer service

Organized

Coachable

Starting conversations

Job description

• Answer questions about services, benefits, and activities
• Help resolve routine member requests
• Support check-in, events, and engagement initiatives

Primary Responsibilities

• Greet and assist members onsite
• Answer questions about services, benefits, and activities
• Help resolve routine member requests
• Support check-in, events, and engagement initiatives

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Entry-level fit: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: events,customer,customer service,entry-level